Typical Case
In December 2009, Miss Jin spent more than 2,000 yuan in a lighting market to order a set of lamps, and the merchant agreed to send the lamps to her new home within a week. After 4 days, the merchants sent the lamps according to the agreement, but Miss Jin found that one of the ceiling chandeliers and the one she was looking for had differences in materials, colors and shapes. The merchant insisted that the lamps she sent were the ones that Miss Jin had originally set. Since Ms. Jin delivered the lamp, there was only the brand, the number of pieces and the amount of the deposit on the deposit slip. The characteristics of the lamp were not described in detail.
"I have already paid more than 2,000 yuan of lamps. If this time, because the goods are not refundable, I need to go to the market to re-select and order the lamps. The time is very urgent. I just ignored the statement on the deposit slip. The style of the luminaire is now in a weak position. The merchant is not willing to replace the luminaire according to my requirements. What should I do?†Miss Jin entered the newspaper 110 hotline consultation.
Lawyer's advice
Booking of household items requires a written agreement to clarify the authority
Liu Aiguo, a lawyer at Yunnan Xinjinqiao Law Firm, said that most of the current “hidden rules†for buying in the home market: whether it is booking lamps, furniture or doors or floors, cabinets, or even curtains, most of them are in the showroom. After that, pay part of the advance payment, and then pay the full payment before the door-to-door installation. This is invisible, bringing risks to household consumption. For some household products that need to provide installation services in the business, such as flooring, cabinets, curtains, etc., after the customer delivers the prepayment, the worker will first go to the door to measure, at least one week before the arrival, but there may be delays.
Booking is often a simple deposit slip. There is no more detailed written agreement on the brand, specification, color, color difference, and liability for breach of contract. Once a dispute arises, the consumer will be in a disadvantageous position. For example, the above situation encountered by Miss Jin, because there is no written agreement as the basis, even if the merchants have to avoid the fact that the goods are not right, it is very easy. Here, consumers are also advised to sign a written agreement on the purchase of household items, detailing the transaction and details, and clarifying the rights and responsibilities of the two parties and the method and time limit for breach of contract. For the same brand model, but different batches may appear color, pattern change or partial style change, such as floor tiles, wall tiles, decorative panels, etc., consumers can take a sample, the merchant stamps a certain position As a voucher, it is explained in the agreement; large items such as furniture, home appliances, security doors, etc., which are not convenient for sampling, can be taken on the spot and explained in the agreement after confirmation by the merchant.
you ask I answer
How to choose lighting
Ms. Li: How do consumers choose to face a variety of unique lighting?
Miss Huaguang Family Zhou: The following five principles should be followed in selecting lighting; first, it is compatible with the height of the room. When the height of the room is less than 3 meters, it is not suitable to use the chandelier with long boom and the crystal lamp with high sag, otherwise it will hinder safety; secondly, it is suitable for the area of ​​the room; third, it is suitable for the overall decoration style, avoiding giving People have a messy feeling; fourth, they are adapted to the environment of the room. In special environments such as bathrooms and kitchens, lamps with special functions of moisture-proof and waterproof should be selected; finally, they are compatible with the load-bearing capacity of the top. In particular, the top of the ceiling must have sufficient load to install the appropriate luminaire.
There are also tips for buying energy-saving lamps.
Mr. Zhou: There are many types of energy-saving lamps sold in the market. What problems should you pay attention to when purchasing?
Miss Huaguang Family Zhou: Buying energy-saving lamps should be the first choice for well-known brands. When purchasing, you must confirm that the products are packaged in a complete package. The second step is to pay attention to the power of the tungsten bulb. The general manufacturer will list the power of the product itself and the photometric phase of the control. Similar to the tungsten bulb power.