In the wide and clean industrial park of Feixi County, a brand new sign with "Industrial Park Power Supply Station" was newly erected, marking the official operation of the province's first experience-based power supply business hall.
The power supply of the industrial park is based on the multicolored actions of "blue wisdom, green ecology, golden talents, red safety, and orange warmth" to build a unique "all-round" power supply station model in the park.
Blue ZhihuiRealize Internet + "Smart Management". Highlight the supporting role of informatization, and realize the comprehensive transformation of the business hall from the traditional business type to the customer experience type through the integration of business allocation and deployment, business monitoring and the application of mobile operation terminals.
Realize "all-round" window and "one-stop" service. The business hall canceled the independent charging area, set up a comprehensive teller, reduced the number of manual seats to the existing four, and provided consultation, inquiry, payment, and business handling services at one window.
Enrich the customer's intelligent experience. The business hall is equipped with self-service equipment such as a self-service acceptance machine, an all-in-one machine for printing invoices, and a value-added tax invoice printer. A new online experience area is added. Customers can use Pocket Power APP, Dian e Bao and other software to experience power consumption, and they can also search and browse the web on the Internet.
Customized services create a VIP space. The business hall provides differentiated services for major customers and important customers, establishes a major customer club for major customers to visit, daily networking, etc., creates a private space exclusively for VIP customers, and provides customized special services.
Establish a "one platform, one terminal" monitoring system. Establish a comprehensive monitoring room, relying on technologies such as big data, Internet of Things and mobile Internet, with the goal of end-of-business integration and information integration. So as to realize the collaborative operation of the business, the personnel with one specialization and multiple abilities, and the service in place at one time.
Green ecologyActively promote new businesses such as electric energy substitution and smart payment to serve the new energy business. Improve the supporting facilities and hardware of the power supply station to create a friendly and harmonious working atmosphere.
Construct demonstration communities for charging and swapping electric vehicles in He'an Jiayuan, Apple Town and other communities, reflecting the demonstration effect. Cooperate with Jianghuai Automobile Group in the park to set up a demonstration area for charging and swapping facilities for electric vehicles in the office building of the power supply station to promote the development of the park’s new energy vehicle market.
Set up an experience display area for smart home appliances and photovoltaic power generation in the business hall, bringing a brand new service experience to customers.
In order to reflect the "green ecological action", improve working conditions, increase the green area of ​​the power supply station, and build a cultural corridor.
The homes of employees adopt dynamic and static area isolation. In their spare time, employees can choose to run, exercise, exercise, or read books, newspapers, chat and communicate, and cultivate flowers and plants here. Let employees soothe body and mind in different ways, and then use the best mental state to meet the challenges of work.
Golden talentAccelerate the training of compound employees in township power supply stations, focus on the development of "one specialization, multiple abilities" skills business training, and build a workforce that meets the work requirements of "all-round" township power supply stations through the establishment of mechanisms, skills enhancement, and strong incentives.
Set up indoor and outdoor training venues, add eight types of intelligent simulation training equipment, including photovoltaic power generation, electric energy meter wiring, and comprehensive fault simulation of the station area, and upgrade the indoor and outdoor training bases to all-round training grounds.
Named after the March Eighth Red Flag bearer in Anhui Province, a gold medalist in Hefei City, and the deputy director of the power supply station Liu Ying, the establishment of the "Liu Ying Service Innovation Studio" is mainly based on the incubation of service strategies and service methods in the "all-round" construction The main goal is to innovate the detailed methods for the services of integrated tellers and customer managers in the Taiwan area, and to provide support for the realization of the "all-round" transformation of the power supply station.
Red securityThe safety risks that may be involved in the adjustment of organizational structure and business process reengineering, promptly improve the systems, standards and processes that adapt to the "all-round" township power supply station business, strengthen the supervision and control of key business links, and prevent safety, clean government and service risks.
In daily work, we use intrinsic safety training and publicity as means, through practical training, work experience exchange, safety micro-classes, etc., to build an intrinsically safe environment that "everyone speaks about safety and everyone can be safe".
Regular patrols and inspections of the power equipment on the property rights side of major customers and important customers, strengthen the investigation of hidden dangers and guidance on safe power use, to ensure the safe and stable operation of the distribution network. To ensure "zero error" in business handling and electricity price execution.
Orange warmthAdhere to customer-centric, market-oriented, straighten out the management chain, optimize service processes, innovate service methods, and provide customers with a satisfactory service experience.
The power supply station of the industrial park is set up according to two types of teams, internal service and field service. The original three teams of the power supply station of the industrial park are integrated into a comprehensive business team and a customer service team. After position adjustment and personnel selection, the staff is reduced by 16%. All account managers in the station area are included in the unified management of the customer service class.
The power supply company of the industrial park sorted out and optimized the jurisdiction area of ​​the customer manager in the Taiwan district, divided 5 service grids, formed a power supply service team, and gave play to the respective expertise of the customer manager in the district.
Set up a power supply service station in Baiyan Science and Technology Park and Taohua Industrial Park respectively, equipped with necessary emergency repair vehicles, safety tools, spare parts, and arrange a fixed-point office for the account manager in the grid area, and carry out emergency repair operation and maintenance and business acceptance nearby And other work to provide efficient and convenient power supply services for the two key parks.
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