In recent years, the overall decline of Japanese home appliances in the Chinese market has led to sluggish market sales, which has further affected sales and profits. This makes Hitachi lack of profits to support the entire value chain of home appliance manufacturing, and thus have to compress the production costs of electronic product accessories, such as Reduce the quality of accessories, etc., resulting in unstable quality of product parts.
Hitachi, a Japanese brand caught in the quagmire of quality, has recently made ripples in the home appliance circle.
Recently, a washing machine product sold by Hitachi in China's home appliance market was reported as unqualified by the State Administration of Market Supervision and Administration (hereinafter referred to as the State Administration of Supervision and Administration). The main cause of the failure was the continuous harassment voltage.
This is just a microcosm of Hitachi's home appliance products repeatedly making quality black lists in the Chinese market.
The Law Weekend reporter sorted out and found that Hitachi rice cookers, air purifiers, air conditioners and refrigerators have all been found or found to have quality problems.
In response to issues such as product quality and performance in the Chinese market, the Rule of Law Weekend reporter recently sent interview emails to Hitachi Group (hereinafter referred to as Hitachi) and Shanghai Hitachi Household Co., Ltd. (hereinafter referred to as Shanghai Hitachi). As of press time, no specific response has been received.
However, the reporter of the rule of law weekend confirmed from a staff member in Shanghai Hitachi's washing machine department who did not wish to be named that Hitachi's unqualified washing machine has received widespread attention.
Continuous disturbance voltage reduces product lifeOn April 4, the State Administration of City Supervision and Administration issued the "Notice on the State Supervision and Random Inspection of the Quality of 27 Kinds of Casual Clothing and Other Products in 2018", saying that it has a daily production and textile, electronic and electrical appliances, light industrial products and agricultural production materials. , Machinery and security, electrical and materials and other 6 types of products for spot checks.
Among them, the "Hitachi Pulsator XQB80-BW" household washing machine sold by Shanghai Hitachi was tested by the Ministry of Industry and Information Technology (National General Electronic Components and Product Quality Supervision and Inspection Center) as the main unqualified items. It was accused of failure due to continuous disturbance voltage.
The relevant person in charge of the State Administration of Municipal Supervision and Administration revealed in an interview with a reporter at the weekend of the rule of law that the problem of continuous harassment voltage is mainly that the product does not use a suitable power filter and the wiring of the equipment cable is unreasonable. When other electronic products share the same power supply network with this product, it may cause interference to these electronic products.
"Continuous harassment voltage is an item of unqualified product index. As far as the washing machine is concerned, the failure of this item will affect the stability and reliability of the product. If this situation is not resolved for a long time, the life of the washing machine will be shortened. "Wen Jian, a researcher from the think tank of the home appliance circle, introduced to reporters at the weekend of the rule of law.
"The environment for product testing is quite different from the complex domestic use environment. Continuous disturbance of the voltage will cause the voltage to rise and fall. This problem is more serious, which will cause voltage instability and trigger trips." Industrial economic observer Hong Shibin said.
Hitachi home appliances have frequently appeared on the black list in recent yearsThe Law Weekend reporter sorted out and found that Hitachi's home appliances were not on the black list for the first time.
In 2017, the Guangdong Provincial Administration for Industry and Commerce had disclosed that a model KF-26GW / J air conditioner produced by Hitachi Wuhu was unqualified because of "protection against touching live parts" and "grounding measures".
Coincidentally, in October 2016, the former General Administration of Quality Supervision, Inspection and Quarantine once determined that the Hitachi EP-A3000 240B air purifier and EP-A5100C air purifier that originated in Japan were unqualified, and the reasons were "mark and description, power connection and External cord "standby power".
So what is the reason why Hitachi has frequently appeared on the "Quality Black List" in recent years?In Hong Shibin's view, this is related to the Hitachi home appliance manufacturing value chain. He believes that in recent years, the overall decline of Japanese home appliances in the Chinese market has led to sluggish market sales, further affecting sales and profits, which makes Hitachi lack of profits to support the entire value chain of home appliance manufacturing, and thus have to compress the production of electronic product accessories Costs, such as reducing the quality of accessories, cause unstable product component quality.
In addition, the conversion of products to OEMs of overseas companies results in unqualified quality control, which may be one of the reasons for Hitachi's product quality problems.
"Most Japanese companies that focus on home appliance manufacturing are gradually shifting out or no longer focusing on home appliance manufacturing. The impact of this trend on Hitachi is better than other Japanese home appliance companies, because Hitachi also has its main business elevator. Manufacturing, as well as business in other fields such as solar energy, electric vehicles, etc. "said Dong Yizhi, a special researcher and investment finance lawyer at the China Electronic Commerce Research Center.
According to a report by the Japan Economic News on March 30, Hitachi Ltd. has begun discussions to entrust some white goods production operations to the outside. Hitachi ’s white goods have been manufactured almost entirely in factories in Japan, but in the future, low-priced products will be converted to OEMs by overseas companies.
Eliminate "Chinese Standards" through market surveillance"In fact, problems such as continuous harassment voltages have occurred in Japanese appliances sold in China before, and are now more common." Dong Yizhi told the rule of law weekend reporter that because the standard of Japanese appliances is consistent with British standards, the standard of domestic appliances in China is International common standards. However, Japanese home appliance manufacturers did not consider the domestic electrical appliance use environment when designing, and more considered the standards of Japan or European and American countries, resulting in a large gap between some Japanese electrical appliances and China's voltage, standards and standards. There will be various problems.
In addition, he pointed out that many international brands use not "international standards" but "Chinese standards" after entering the Chinese market. For example, when dealing with after-sales issues such as recalls, Chinese consumers are treated differently from other countries. To protect their own interests.
In Dong Yizhi's view, although the former AQSIQ conducted random checks on the quality of different commodities on the domestic market in different batches every year, and announced the list of qualified and unqualified commodities and their production enterprises, "but the strength is still very limited."
He said that although the “Quality Black List†announced by the State Administration of Municipal Supervision and Administration will affect the corporate brand on the “Listâ€, it is not punitive. “China will gradually be in line with international standards in the future, accepting foreign products and brands to enter China. At the same time, is it possible to learn from the punishment and management experience of quality problems in Western countries? "
The State Administration of Municipal Supervision disclosed to reporters at the Rule of Law Weekend that the State Administration of Supervision and Administration has instructed provincial and municipal quality and technical supervision departments to perform post-processing work on unqualified enterprises in accordance with the provisions of laws and regulations in response to the problems found in the spot inspection of product quality in 2018. . At the same time, the local government and relevant departments will be informed of the unqualified products in this random inspection, and take effective measures to urge enterprises to implement the main responsibility of product quality and safety according to law, guide enterprises to organize production in strict accordance with standards, and effectively maintain product quality and safety.
Dong Yizhi further said that from the recent reforms of the State Administration of Municipal Supervision and Administration, it can be seen that the country is integrating the market supervision model. In the future, can the "black list" announced by the national quality inspection agency be used as the basis for punishment by relevant departments and consumers suing companies with quality problems. Evidence, these problems also need to be continuously improved by the future country.
Wen Jian believes that the level of unqualified product quality depends on the industry's overall entry threshold and overall competitiveness.
He said that at present, the pass rate of washing machines, refrigerators and other products is much lower than that of color TVs and air conditioners. The key is that its industry entry barrier is relatively low. There are a large number of small and medium-sized enterprises, and even handicraft workshops, which directly leads to some unqualified The miscellaneous and small-brand products have also lowered the overall product quality pass rate.
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