If the air conditioner fails, it is only necessary to set the remote control to correct the code, but the home maintenance personnel exaggerate the fault, and the charge is as high as 730 yuan. The Shanghai Consumer Protection Committee selected 11 platforms to observe and found that most service providers misled and deceived consumer behavior. Have you met? â€
On July 2, the People’s Daily published Weibo, sternly condemning the behavior of unscrupulous air conditioning repair service providers to defraud consumers.
According to the "Shanghai Municipal Consumer Protection Committee Air Conditioning Maintenance Service Inspection Situation" published by the People's Daily, among the 11 air-conditioning maintenance service providers surveyed, 9 of them have fictional failures to achieve more charges. In fact, the real "fault" is only the "remote control code is not allowed" set by the staff.
What is striking is that the results of the 11 maintenance companies released this time, the results of the large Internet platform, e-commerce platform is very eye-popping, almost all on the black list.
The reporter found that the price of several major e-commerce air-conditioning repairs was found only by Suning. In the Suning Tesco website, the price form is clear and transparent. Compared with several companies that are also sales channels, why is Suning the most reassuring service?
The reporter explored the reasons. Suning has been cultivating the air-conditioning industry for 28 years and has always placed the service at a strategic level, insisting that “service is the only product of Suningâ€. At the same time, adhere to self-employment after the sale, to ensure the professionalization of personnel, management standardization, service standardization. Not only that, Suning's after-sales charges are transparent, users scan the code to pay, Suning Tesco background will be the whole process of monitoring, in order to prevent the phenomenon of random charges.
It is also known that in the recent air conditioning initiated by Suning, Suning service will be upgraded. Through the perfect service system consisting of quasi-fashion, timely repair, delay compensation, multi-fee double compensation, 30-day return 365-day replacement, 24-hour flash installation, etc., all kinds of people's concerns and consumer rights are safeguarded. .
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