The US Grand River Hospital and Medical Center has established a 24-hour pharmacy through remote health care tools, saving $300,000 in staff costs. The Grand River is reported to be a hospital in West Clujardo with 13 critically ill beds, with an average of 7 patients per day. Telemedicine products and services are gradually emerging in small, remote hospitals. For example, in mid-December 2017, the New York-Presbyterian Hospital cooperated with the Walgreens Pharmacy to provide emergency medical services at the in-store machines. In 2017, Cleveland Clinic teamed up with the CVS Pharmacy to use American Well's telemedicine platform to allow patients to connect directly with medical staff.
Many technology companies have also launched remote pharmacy services, including CPS TELEpharmacy, eVisit, PipelineRx, ScriptPro Telepharmacy and TelePharm. Grand River's medical staff uses PipelinRx to connect with remote pharmacists. After the drug dispenser releases the drug, the pharmacist verifies the drug list and handles the physician's problems. Nancy McClew, director of pharmacy at Grand River, said it is worthwhile to invest in telemedicine technology rather than hiring staff to maintain the pharmacy's 24-hour operation; of course, it is unlikely that manpower will be used to support the 24-hour operation of the pharmacy.
McClew said that most of the night there are no patients, and the list of medicines is very small, usually just general medication, dose adjustment and formula replacement, etc., do not need a pharmacist to deal with. Medical staff can scan the bills and use the PipelineRx telemedicine system to deliver to a remote, exclusive pharmacist. Once the remote pharmacist has obtained the medicine from the hospital, he can enter the Grand River's electronic pharmacy system verification medicine.
The patient's medication record will be updated and the system will send the medication slip to the automatic medication delivery cabinet. This medicine cabinet will automatically generate a drug label, allowing the nurse to add to the patient's medication record. Currently, 95% of the drugs are delivered through this system. If the prescription cannot be delivered in this way, it will be handled by the nurse.
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